Welcome to Patriot Insignias FAQ page!
Welcome to the Patriot Insignia Frequently Asked Questions page. We've created this resource to provide answers to some of the most common questions about our custom public safety badges, patches, challenge coins, and other custom insignia products.
Whether you're looking for information about design options, ordering procedures, production timelines, or customization capabilities, you'll find helpful information here. At Patriot Insignia, we are committed to delivering exceptional quality, outstanding customer service, and a seamless ordering experience from start to finish.
If you don't find the information you're looking for, our knowledgeable team is always available to assist you. Contact us anytime, and we'll be happy to help bring your vision to life.
Hard fired cloisonné enamel, unless otherwise specified, is used at Patriot Insignia as our color fill. Cloisonné is a glass and enameling is an art in which colored glass is applied to an object for aesthetic purposes and durability. Many such enameled ancient Egyptian and Chinese items remain perfectly intact after thousands of years. Cloisonné enamel is applied in moist powder form to the impressions made by our dies to fill letters, numerals, and designs and is then fired at 1500 degrees.
Do not polish your badge, cap piece, or other related product. These products are covered with a protective coating of clear baked enamel. To clean your Patriot Insignia metal products, use warm water and soap and a soft toothed brush. Do not use any abrasive on your Sun metal products. To clean your leather products,use the same products used for shoes or other similar leather products.
Patriot Insignia has its own Graphics Art Department and will generate, when requested, renderings of your new product. These drawings will require your approval before we proceed with your custom die (s).
Depending upon the order size, a set-up charge may be billed. All dies and tools remain the property of Patriot Insignia and will be used for the exclusive production of your department's badges. Payment or a set-up charge does not convey ownership. Once the custom die has been completed and depending upon order size a prototype will be manufactured for customer approval.
You are assured of prompt service on every order, usually 8-12 weeks depending on the design intricacies.The custom nature of quality badge manufacturing is time consuming and all of our products are made to order.
It is the responsibility of the buyer, without any reservations, qualifications, or restrictions to ensure that any badge or other related product purchased from Patriot Insignia is used in compliance with all local, State and Federal laws or regulations.
Patriot Insignia stands behind the quality and craftsmanship of every badge we produce. All custom badges are backed by our comprehensive six (6) month front-and-back warranty, covering defects in materials, workmanship, finishes, attachments, lettering, seals, enamel, and backing components.
Should any issue arise due to manufacturing defects within six (6) months from the date of delivery, Patriot Insignia will repair or replace the badge at our discretion. This warranty is designed to provide our customers with confidence that their badge will maintain its appearance, functionality, and professional standards under normal use.
The warranty period begins on the date of delivery and applies to products used under normal conditions. Damage resulting from misuse, abuse, accidents, unauthorized modifications, or excessive wear beyond normal use is not covered.